Sounded okayish until the part where they froze his account after he decided to close it out of frustration. Imagine saying you don’t want to deal with them only to find a pacifier in your mouth. Kafkaesque indeed.
I read that as him trying to move his money to another bank that would allow him to make the transfer. His current bank suspected this and wouldn't let him even close his account. So they confiscated his money to prevent someone else supposedly stealing his money - pretty Kafkaesque I think