Whether those representative act on their own, or join a national union or syndicate, is their own decision, and they're elected every 4 years.
Any meeting or importance between an employee and his employer, he can request one of the representative be present to assist him (and in some type of meeting, it is pretty much mandatory to avoid employer pressuring against).
Etc etc ...
Our system is far from perfect, but at least having SOMEONE in the company to turn to seem to make sense to me.