The reality is - businesses most of the time already know their most asked questions from their customers (based off of feedback from call center agents) when they're asking a voice bot. E.g. - What is the status of my order? How much do I have left on my balance? Can I please pay my balance off?

99% of the time, we can just build a simple intent flow off of dialogflow pointing to the customer's API endpoints that will return that data. No where here do we need an LLM / RAG since their endpoint already points to that answer. Hope that makes sense!

You guys should try and get acquired by Cognigy.