It quotes two sources, both who work at X.
The Verge has no political bias, has a good reputation and thus deserve the benefit of the doubt.
The Verge has no political bias, has a good reputation and thus deserve the benefit of the doubt.
We know nothing about the sources, and writers are not above making stuff up. I could just as easily spin it on them: there's a 99 percent chance they made up the sources.
If they were actually neutral, they'd phrase it more like: with technical difficulties.