Something changed at the top with costco a year or three ago. The friendliness seems gone, and replaced by some really strange/hostile policies.

I ended up in a shouting match with the tire center manager who claimed I was in a "car accident", and thus my road hazard warranty was void after I took a nail on the freeway. I was not in a car accident, I would have known -- I was there.

30 minutes of my life I'll never get back grappling with him and the store manager -- for them to try saving a $90 pro-rata credit. My tire business has been pulled out of costco after like 25 years. It's getting tough to justify the rest of the membership. It's always a shopping hellscape there, and everyone is rude/grumpy.