> organizations that behave like this tend to be dysfunctional
Disagreed. The only thing this means is that their recruiting process is dysfunctional. That doesn’t mean that it would automatically lead to poor hiring decisions and suboptimal candidates getting hired (and thus making the company dysfunctional). A dysfunctional recruiting process could also be biased towards high false negatives (aka a lot of deserving candidates not getting hired) without being accompanied by high false positives (aka a lot of bad candidates getting hired).
> I am sure they are also more likely to ignore customer complaints
This is not directly relevant to the experience of an employee at such a company.
Look, I do not approve of those practices. I believe that every candidate deserves a closure on the status of their application, even if it is something as low-bar as an automated rejection. I also believe that good customer support is a sign of a company being enjoyable to work at. However, the absence of those is not necessarily an indicator of a good workplace imo. And the opposite could be true as well. E.g., Amazon customer support being top notch and going above and beyond what I expected of them as a user, but they also have by far the most obnoxious recruiting experience I’ve ever encountered. And the stories from my friends who worked there just made me never consider working there ever, just from the quality of it as a workplace.
And, for context, the list of companies I have on that list is so tiny, it could be counted on half of a singular hand.