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Comment by chatmasta | Hacker News Reader

It’s ironic that Crowdstrike could be suffering reputational damage due to a failure mode they didn’t realize existed in the services provided by a vendor they hired to protect them from reputational damage.

Maybe this will give them some empathy for their users who bought their services to protect their infrastructure.

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> It’s ironic that Crowdstrike could be suffering reputational damage due to a failure mode they didn’t realize existed in the services provided by a vendor they hired to protect them from reputational damage.

If you spend enough time around VC's it becomes difficult to imagine how this doesn't happen more often. Many times companies grow too quickly for a clearly seasoned veteran of the market to get a chance to take the wheel. Combine this with "nobody ever got fired for purchasing IBM" and you get a perfect storm for taking out the IT infrastructure for an entire culture—all you need is a majoritarian marketshare and you can take out an entire people.

I think it's going to shift. Airlines in particular are probably going to decide that they can't afford to take another hit like this, and come up with a way to limit the damage if a software update (even from Microsoft) is broken, and come up with a way to test updates before pushing them to all devices.

> come up with a way to test updates before pushing them to all devices

This is SOP for plenty of purchasers already.

Some orgs just don't have the ability to build processes like that.

Ah, got it. So instead they'll just keep doing what they were already doing for half their systems: Keeping them without updates for decades. Those terminals survived, afterall.

I think the leaders of Crowdstrike should be considered clearly seasoned veterans. George Kurtz was high up at McAfee. But maybe Cathleen Anderson is a little new to the chief of legal role.

Okay, well done, it's hilarious how perfectly this works for both the parent comment and the CrowdStrike bug.

You don't need empathy when you have a captive market. I'm afraid we're about to enter the "lol fuck you, what're you gonna do, leave?" stage of this organization.

Crowdstrike has several competitors, CarbonBlack, McAfee, Sophos, PaloAlto, etc.

Sure, they're all equal shades of shitty, but that's a different issue.

For what it's worth, McAfee is now called Trellix, and they now have what used to be called FireEye in their product line too.

> Sure, they're all equal shades of shitty, but that's a different issue.

You can choose which digital shotgun is strapped to your organizational forehead.

I’ll take several different shotguns each strapped to a different limb please.

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