The pattern here with Wells Fargo is interesting (you may recall they got into a ton of trouble by setting aggressive sales targets, causing employees to defraud customers).

There’s clearly a huge disconnect between the numeric targets they set and the resulting behavior of employees. That’s always a hazard, but I wonder why it’s such a pattern at WF

See also: https://superbowl.substack.com/p/beware-the-variable-maximiz...