Intellectual-emotional dissonance is one of the biggest reasons people don't do things they know they should[1] be doing. We often have the mistaken approach that if we pile on more intellectual reasons why we should take the advice that the logic will outweigh our emotions and we will take the advice. But this isn't true at all.
Piling on more intellectual reasons creates a bigger gap between emotions and reason making the situation feel even more distressing. It's usually much more effective to find a way to help people's emotional sides keep up with their intellect, but we often devalue emotions so much that we even devalue approaching them at all even if it's to ameliorate them.
How to do this, is another comment for another time, but it's rewarding, as it helps us understand more about what makes us tick.
1. Ostensibly. Should statements themselves have their own issues. https://www.thinkingbugs.com/should-statements