I would like to know if a solid, up to date, well-rehearsed disaster recovery plan saved anyone's butt, or if we're all just raw dogging our machines whether IT is paying for backup and recovery or not?
Unfortunately some of our outsourced suppliers didn't have such attitudes.
definitely saw a blip and stuff had issues for 10 minutes, e.g. pages timed out or had to restart a process, but generally sites failed over and were able to keep limping on while we did triage.
got something like a $19 ($21?) service credit and an apology from the data center. our CEO shouted a lot and threatened lawsuits but it never went anywhere. Director of IT Infra quietly thanked all of us for having failover that mostly worked.
Obviously some selection bias there, but I'd love to hear some success stories.
So, yeah, lack of DR is why Delta was so screwed.