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If the tool works properly, then the value proposition is:

Sure, you could spend months trying to fix or tune out every useless alarm type, or try to hack your alert manager/email inbox with filters for things you know will get fixed in a few months - OR, you can use this tool that can quickly classify things as important or not.

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If something that triggers a pager takes months to resolve you already work at an organization that is so ossified it will be unwilling to adopt a random bandaid startup product like this.

I'm sure that's true in many places. The number of large companies deal with this kind of thing (understaffed teams operating hundreds or thousands of devices) is quite high. Some can pull off shadow IT or exceptions for free software.

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