I have HN set to show me comments from hellbanned users.
A lot of them are just trolls/spammers , however there are a number that I feel sorry for because they post relevant and sometimes long comments on threads and I imagine that they wonder why they are not getting any votes or replies.
I think it's easy to get off to a bad start on an online community simply because you don't understand it's ethos rather than outright malice.