Hacker News Reader

The big thing with Sears Craftsman (formerly), and Costco (currently) is that the company will back the product.

If I want to return a product to Costco, I have really strong confidence that they will take it back.

I've seen people drop off stained mattresses at Costco for return.

TBF to Amazon they take all my shit back on the reg

Amazon will accept returns, but not like Costco will or sears did.

Sears would exchange any broken craftsman tool for a new one even decades after purchase. Costco is much the same. Used, year old stuff with missing parts will gladly be refunded in full.

To be fair to Costco you have to understand that the way they do that is they just send the item back to the vendor and deduct it from the next purchase. The vendors only option is to not sell stuff to Costco anymore.

Which provides an incentive to the manufacturer to produce at least decent quality products.

Reply on news.ycombinator.com