That’s probably where people are mostly likely to understand it. A lot of companies do this, especially while they’re still learning things.
These days people are more likely to see the announcement on YouTube, TikTok, or Twitter.
The first two require a lot more effort in video editing than creating a forum post. Plus, it’s just going to be digested and regurgitated for the masses by people much better at communicating technical information.
Sobweird hearing high noise channels as the prefwrred distributiom
Based on what I know about corporations, it's entirely plausible that the folks posting the information don't actually have access to the communication channels you are referring to. I don't even know how I would issue an official communication at my own company if the need ever came up... so you go with what you have.
Note how they mentioned its still going to be tested with various partners before released.
Ie we think this might solve it, but if it doesn't we can roll back with the least amount of PR attention.