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Comment by hedora | Hacker News Reader

Yeah; Jira lets you pick whatever workflow works for your company. I'd love to find a replacement that can do that.

Most of the major issues I've seen with Jira come down to a disconnect between engineering and product, sales, etc, etc.

Of course, there's a bunch of other stuff they should just fix. For instance, Atlassian should pick one markdown dialect, and then default all their tools to it at setup time. Also, bugs stored in their cloud offering often go unavailable for a few minutes, even with tiny bug databases. (When I say a bug goes unavailable, I mean I can't access issue XX-1234, but other pages load, often including other bugs.)

Anyway, it's the least bad bug tracking tool I've encountered.

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Redmine does it just fine. And is way faster. Anything you're thinking of that Jira can "do" while Redmine can't is not needed to make your widget. GUARANTEED.

> Yeah; Jira lets you pick whatever workflow works for your company. I'd love to find a replacement that can do that.

That's a large part of the issue though, just like any corporate software that promotes its customisability as a major feature: SAP, Salesforce, ServiceNow, it's all a shitshow of dissonance between the technical and managerial sides. Workflows that are designed by a committee of the people who are not going to do the work but will manage it, implemented by consultants that sell themselves as specialists in "integration", usually because the company is too cheap to have its own internal set of good developers to drive such projects.

Things breakdown, workflows that are more of a hindrance than a leverage, requiring constant finicking and adjustments, also constantly breaking work because somethings has to be done in the system, while the system itself is not working well for its purpose.

It's a mess, and I have no answer to it, there's something more substantial, and generalised going underneath this mechanism of customisable workflow software eating up actual productive work.

Being opinionated as a product actually matters in the end, but there's no incentive to not try to reach every single possible customer in a market.

> it's all a shitshow of dissonance between the technical and managerial sides. Workflows that are designed by a committee of the people who are not going to do the work but will manage it, implemented by consultants that sell themselves as specialists in "integration", usually because the company is too cheap to have its own internal set of good developers to drive such projects.

Preach!!

> Being opinionated as a product actually matters in the end, but there's no incentive to not try to reach every single possible customer in a market.

Yes undoubtedly so. I’ve seen a lot of companies using Monday.com for non-tech projects and the endless flexibility / generality of the tool leads them to just waste a ton of money and time, in the end they are none the wiser that the issue is them all along.

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