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Nothing wrong with these tips, but I don't feel like they added value to all the things I've read about customer service a dozen times already.

Sorry you feel that way, Joshua. I really tried my best to make this really helpful to readers.

Would love to hear your suggestions on what you hear good customer service is, Joshua.

The value is also in the discussion of the tips in these here comments.

Added: Such as the personal experience I had about turning negatives into positives.