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Nice article - btw, if you haven't checked out HelpJuice we use it for our KB at Adzerk and it is pretty awesome. (http://help.adzerk.com).

All the search data is used to create article stubs and reports that help us create better articles and documentation.

(this is totally unsolicited - I just genuinely like the startup and Emil has been awesome to us)

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James! Thank you soo much for the kind words. You have no idea how much it means to us :-)

Hope you're satisfied with Helpjuice, as you know, you can always contact me directly if you need anything.

Seems crazy expensive for a "knowledge base". For comparison, ZenDesk starts at $20 per year for much, much more. UserVoice is $15/month. Etc.

Our bill for ZenDesk would be around $300/month - we have more than 3 agents. (we actually use SalesForce for helpdesk so we pay more than that)

For a business if it saves us a support case a week it is worth the $100 a month. Anything under $100/month is essentially the same price as soon as you reach any sort of scale/revenue. (I am sure this goes up as you grow as well)

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