Exploitation is what it is. Legal or not, it’s gross and it’s what these companies have been doing for years without consequences.
The rates aren’t even really accurately reflected in those per-minute tables. There are also a lot of service charges and other fees, blocks of time must be purchased with minimum amounts ($20 minimum is not uncommon), and then fees are taken from the prepaid funds as they are used, causing the balance to decline much faster than one might expect, and allowing the service providers to further conceal their deceptive billing practices.
Actual average rates can easily exceed $0.50/min, and it shouldn’t be surprising that the folks who depend on these services to maintain family and relationships are frequently not the most flush with cash. This has been a brazen redistribution of funds from those who have the least resources, to those who have the least conscience.
Somewhat relevant, video calls have been hailed as improving the ability for incarcerated individuals to keep in touch with their loved ones. This is also a cynical lie. Video calls have been used nearly across the board as an excuse to end in-person visitation. It’s cruel, and should be stopped. Some minimum visitation should be afforded to inmates, particularly since many of them are pre-trial and presumed innocent, and in any case their families and loved ones deserve to maintain contact with them, not to mention it’s a positive reinforcement towards rehabilitation and reducing recidivism.