I’m comfortable with him holding apologies until after service is restored.

A lot of IT staff, including myself, woke up to this and are focused on triage and restoration.

Once the noise globally has died down then I’ll expect an apology, among other things.

I don’t think their crisis management team has formulated an apology in corporate speak yet, but he was on NBC (remotely) saying “we apologize”.

I’d rather a commitment to a thorough and public accounting of what went wrong. Not just something locked behind the portal login. They owe the world answers about why this wasn’t caught in testing.