Amazon has started to refuse returns on many items. One of their core customer value mechanisms has been destroyed.
Online shopping requires returns. Removing that option significantly reduces trust and value.
Online shopping requires returns. Removing that option significantly reduces trust and value.
I suspect the cost structure and consumer behavior has forced their hand to be more restrictive on retail (and perhaps they no longer care as much either).
Another behavior I started seeing a lot more of the past couple years was paid listings selling a product for 4-5x the normal price, mixed in with the organic results. The only purpose of those is to rip off people who are in a hurry or confused and miss that they are being taken advantage of. They must work often enough to pay for the ad placements and clearly Amazon doesn't have any interest in protecting their customers.