Show HN: I made FAQs that customers read | Hacker News Reader

Show HN: I made FAQs that customers read

faqpopup.com

8 pointsdavidkarolyi12 comments

Ever notice how customers ask the same questions over and over, even though you've got a perfectly good FAQ section?

Yeah, me too. Turns out, burying it at the bottom of the page is not the most effective way to inform confused visitors.

So, I built this cute little widget that pops up and says "Psst, got a sec? Here's what everyone else is asking."

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Nice app.

Your explainer video is very well produced but it spends way too much time setting up a problem the viewer already understands. Half your video says nothing about your product. Ditch the cuteness, condense the setup down to 10 seconds, and get right to showing the product. It'll convert better because you're not wasting the viewer's time and memory with irrelevancies.

Fair feedback, thanks!

As @yodon commented, the video is too long. Is it possible for you to replace with a gif? I was in a quiet area and had to connect my headphones to listen to yoru explanation!

haha appriciate you did. Fair feedback, I would get better results with a 10 second something than a 3 minute skit.

I don't know if your landing page is one of these growth/indie hackers thing, with nothing real behind, so I'll give you the benefit of the doubt (even though your video tells me the contrary).

But : curl: (6) Could not resolve host: script.faqpopup.com

The last thing someone wants to do is to inject some JS on their website without knowing what's in it.

I'm not sure what do you mean nothing real behind. Can you elaborate? the script is not hosted under script.faqpopup.com thats why you cannot resolve the subdomain. The script url is visible after you purchased. Happy to share it though if you have doubts. Thanks

This URL is displayed on your homepage, under the "2. Embed" section.

Ohh I see. It's indeed very misleading, thats for presentational purposes. I just changed it to a more obvious placeholder. Thanks for noticing!

I’d buy it in a second and share it with a few agency owners I know of out were possible to white label. The “powered by faq” is a deal breaker though.

If it disturbs you, we can arrange something without the label! drop a message: dave@faqpopup.com

Pretty sure no paying customers are going to tolerate your branding in the widget

They already do. If only the branding disturbs you otherwise would like the widget, I'm happy to make a custom embed for you.

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