AI Chatbots have been outperforming human agents in every category imaginable. Why wouldn't you want to talk to an AI agent until it can't help you and routes you to a human?
Human wait times have always been insane, upwards of 30 minutes for any service i've used, why not just talk to an AI NOW until a human can come online?
There is no difference between talking to an AI and getting nothing accomplished and just waiting on hold and getting nothing accomplished.
None of that requires "aRtIfIcIaL iNtElLiGeNcE".
In fact, those tasks been accomplished for quite some time without it.
Back in the mid-'00s when Verizon was rolling out FIOS they MAC-locked their DHCP to their routers so when deploying my own router, I had to punch my way through a bot suggesting that I "turn it off and on again" and "clear my browser cache" while waiting on the phone to say the magic words to a human.
Now an AI does it even worse (though Verizon fixed their DHCP handling). The dumbest aspect of the AI bots is when they do the fake "typing" indicator instead of just spitting out their useless drivel as fast as I can read it, that's a +1 for the old-skool tree-based bots.
Would love to see a source for this claim.
That’s a system designed not to help you. Maybe they’re doing the same thing now, but framing AI as the problem lets these companies off the hook for what I’d consider “working as intended”.