I wish I had the luxury of hiring a contractor with nothing to lose, someone like Zed, to just bitch-slap these fake-smile wearing, strictly polite and always politically correct morons who are so full of this mandatory "positive attitude" that saying obvious things out loud had turned into a tabu. They use words like "good", "great" and "outstanding" so often that they lost any useful meaning. This is why you need to be Zed to be heard.
Word like "shit", "fucking", "morons" and "crap" are essential to every healthy business meeting because the world is full of these objects and ignoring them or using some kind of cryptic doublespeak isn't helping anyone.