Productivity is largely being done to them, with devs using LLMs every day of their own accord, and most orgs leaving Microsoft to do the heavy lifting of making Copilot work over all their unstructured docs and emails.
Triage is the immediate prize. So many of these mega-corporations are doing mega-scale things (millions of customers, billions of transactions) that there is huge opportunity to put an AI layer in front of staff to guide and prioritize their work. Not to do their work, but to increase the chances that they are focusing on the most valuable work. The ideal AI here works like a secretary: “Good morning, I’ve reviewed all the recent calls/cases/leads/transactions and these are the top 20 that seem worth looking into.”
I don’t think anybody trusts AI to do the actual looking-into.