Once again this idiocy! Planners love so much to talk about throughput, and then they are surprised when people "do not understand". People do understand: people know that the only important metric is door-to-door time!
Nobody could care less about how many people can get to the station! Everybody just wants to minimize the time wasted within transportation, because the 24 hours in a day are not expandable.
I've never been to New York, please don't take this as a critic specific to this city. It's just that I'm tired of planners trying to "evangelize" the people while ignoring their actual concern.