Ask HN: HIPAA compliant scheduling vendor?
The healthcare startup I work at currently uses Acuity Scheduling to enable patients to schedule appointments with zoom calls with our providers.
It has decent APIs, so we've been able to build a fair amount to make it work for us, e.g. syncing to our EHR (athena), custom handlers for notifications / appointment confirmations.
No doubt it has gotten us pretty far (google calendar integration is nice!), but we find it lacking in several ways:
- no localization support
- no concept of licensing for our clinicians / more complex scheduling algorithms dependent on patient attributes
- no support for multiple provider appointments (e.g. when 2 providers share an appointment, one taking the intake portion, the other the provider taking the rest of the appointment)
- subpar support for class appointments, e.g. patients can't add themselves to a class after the first session has occurred
Does anyone have a HIPAA compliant scheduling vendor they particularly like or dislike that supports some of these features?
Thanks in advance!