How to (consistently) get 4.8* App Ratings
jacobbartlett.substack.com
jacobbartlett.substack.com
> After burning this small amount of goodwill, we showed the user a beautiful, slow-running animation which revealing their carbon footprint, alongside several nifty graphs to break it down and benchmark it against other users.
> 5 seconds into this — enough time to be awed, but not enough time for the novelty to wear off — we asked for an app review.
<Insert "I hate the antichrist" meme where the blue helmets say "We've got you surrounded! Come rate our app with a beautiful, slow-running animation" and the surrounded guy says "I hate the typical bit of startup growth-hacking! I hate the typical bit of startup growth-hacking!">
I haven't been asked for a review in awhile, but whenever an app pops up a dialog for this I immediately rate it 1-star, hoping to discourage the behaviour.
I think this behaviour dropped off a cliff when Apple implemented a standard way to ask for reviews and a toggle to disable it, which I assume I toggled years ago. But some apps presumably don't use this framework and get through to me anyway.
> 6 users made it to the wow moment, but were so offended at being asked to review that they automatically put a 1* rating.
I understand developers do this because it works, but yeesh
If an app asks me to rate it once, I'll refuse to do so and think harder about whether or not I want to keep using the app. If it asks me twice, I'll give it a bad rating and stop using that app.
Also, I read in this article that Google forbids that review gating tactic, but I know 10-20 apps that asked me for feedback, I refused and then sent me to a random website to tell them what's wrong with this app. After that, of course, I went out of my way to drop 1 star since this is the worst tactic to gather engagement and turns people away from your app.
It's certainly better for the developer's bank account, but I don't think it's better for the marketplace in general. I think it leads to a higher rating for apps than they would get if literally every user rated them, which makes the entire rating system even less useful for users (and it's already only marginally useful, like most ratings systems).
Leaving a 1* review on a scummy app is a waste of time because the scummy apps just buy review bots anyways.
Leaving a 5* review on a non-scummy app is a waste of time because that app always has a competitor that is buying review bots to boost their app and put down the honest competitor.
What I really don’t understand is why in this day and age any human beings ever bother to read App Store reviews in the first place.
Is this satire?