I was banned too. I filled in the form 2-3 times already, but I never heard back from them.

My working theory is that I was banned due to using a VPN (Mullvad) with a location set to Europe, at a time when Europe users were not allowed to use the app.

I wasn’t actually in Europe, to be clear, but I live in a country where even WhatsApp voice calls are blocked and so I routinely have my VPN turned on.

The country I live in is officially supported by Anthropic, and so is Europe these days, so it’s quite frustrating that they won’t unban me.

I can’t use ChatGPT and Perplexity either when I have my VPN turned on, but at least they don’t ban my account.

Fortunately, Poe is VPN friendly.