The problem with ntp isn't the client, it's the servers having to deal with forged UDP packets. Will ntpd ever become TCP-only? Sadly I'm not holding my breath. I stopped running a public stratum 3 server ~10 years ago.
And going full-assed with one or more actually-outside antennas can also be problematic, since it's a Bad Day when (eg) grounding is done improperly and lightning comes by to fuck their shit up.
And ISPs can (and certainly should!) provide decent NTP servers. That's the logical place for shared servers, network-wise. But the one's choice of ISP is often limited by geography, and the most-viable ISP here stopped publishing what their NTP servers are -- if they still exist in a form that customers can use, they don't publish this information. (It wasn't always this way and I remember using them years ago when they were more forthcoming. They were shitty NTP servers with high jitter. Good enough for some things, I suppose, but not as good as the members of the public NTP pool tend to be.)
I mean: Many ISPs can't even manage to handle DNS queries quickly. When public servers like 8.8.8.8 and 1.1.1.1 (or the semi-public ones like 4.2.2.1) are faster than the ISP's own servers, then that's a problem. And it's a stupid problem, and it should not happen. But it does happen.
So thus, public NTP servers are useful for many -- including those who have a tinkered-together NTP server with a GPS antenna in a window somewhere, where public servers can be used as backup.
It's good to have options, and it's nice that some organizations provide some options for the greater network.