If the system ever fell down, the operators had standard templated papers they would fill, and once the system would be back up they would add the case data back in.
“The current 911 system is down statewide, if you have an emergency and need assistance pull your nearest Fire Box, or call the Boston Fire Department at 617-343-2880. You can also get assistance by going to your nearest Firehouse,” the post read.
Police Commissioner and Boston Police Chief Michael Cox said earlier Tuesday that residents looking to contact officials while the 911 system was down could call local police departments for assistance, and pull the local red call box on streets and corners to alert fire/EMS.
https://www.kake.com/story/50917965/statewide-911-system-out...
The technology, patented by Gamewell in the 1880s, is based on telegraph technology from the mid 1800s - you pull the handle, it releases a notched disc which starts spinning and transmitting a number to the central fire command. The number corresponds to a street address and emergency services will be alerted.
Old call box still in working order: https://www.instagram.com/reel/C5bwxFoJc56/