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"Your issue is coming from a misconfigured SSO. We disabled SSO on your account, you can login with the standard password reset flow. You can reenable SSO once you have fixed the issue."

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And when you have to unlock it for the fifth time? This is looking like a shit product and shit customer support.

The customer misconfigured their SSO 5 separate times? Sounds like you don’t want that kind of customer in the first place to be honest.

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