And for me, I value predictability and the availability of staff if I need them. I've certainly stayed at many B&Bs that didn't have a 24-hour desk but, by and large, I'm looking to stay at places where I can count on things going smoothly.
Problem is those who don't use certain services love banning them and pretend they're fixing some unrelated problem.
If I have a multi leg journey I'll make sure every other stop is at an Airbnb with a washing machine.