Tesla sold about 100,000 Model 3/Ys to Hertz for rental in 2021.
Hertz rented a ton of EVs to people who were only used to the acceleration curve of ICE cars.
A ton of those people unexpectedly crashed those cars [1].
This clogged up Tesla's repair channels and blew out the timeline for everyone else.
[1] https://edition.cnn.com/2024/01/18/business/why-do-people-ke...