Agree with others that I’m left wanting for solutions to the challenges he so clearly articulates.
We need to find opportunities for more and better means of civic engagement. Democracy can’t just be a thing that happens every 4 years. One small example: maybe something like a “customer service hotline” at a local level. Local government could also send out “UX” people to better understand local pain points. Hyperlocal representation at the subdivision or even block level would also be interesting.
The solutions have always been the same, and that makes them boring.
Organize, vote, act, lobby, educate, learn.