It's a tough situation. Once you have an installed base, your hands get tied. I miss the early days when I could rework the UI and UX of the product regularly. Now there is a lot of legwork to make sure we're not changing existing workflows (documented or undocumented). That said, I like that we're making money, so I can't complain too much.

I viscerally understand how companies can get stuck and unable to change their products significantly because their installed base will revolt. It's a tough situation.