They are also operating a location that, according to the article, sometimes sees 100+ cars lined up at the drivethrough. That isn't normal and should not last long. If this was a Starbucks or MacDonalds I would expect another location to be opened across the street in order to meet demand, slashing sales at the first location. The second location would probably be owned by the same franchise but likely not under the same floor manager.

Much more helpful context than the headline suggests.

Which means she's managed to miss just $1,000 of possible bonus; her own bonus range is at least as tight as $6,500-$7,500pcm (i.e. only that wide if it were a single 'bad' month).