One of the reasons for this last bit is that many users of assistive technologies have very dynamic situations. For example, if they have a progressive condition like ALS, their mobility and other capabilities and needs will change over time; even if the user doesn't have a progressive condition, their living situation very likely will change over time, which may involve needing to re-work their setup. This might involve something as major as moving from one care facility to another, or having to adjust to the presence of a new pump or something that causes EM interference with your device.
Even for somebody with a very static medical condition and very stable living situation, their computing setup won't be static, so will need ongoing maintenance; or, alternatively, their computing setup will become static if they end up dependent on a particular piece of assistive technology, which can lead to a whole other set of issues (which is how you get people running ancient versions of Windows for years and years and years, because it's what their eye-tracker works on, and the vendor is long out of business and so never got it working on Windows 10).
The other piece to the puzzle is that, speaking as a gross generalization, users of assistive technologies tend not to be wealthy people (many speech and motor disabilities make it challenging to work). So, you've got an expensive product, often involving ongoing operational costs, with zero economy of scale, for a small and relatively poor customer base; this all adds up to what may fairly be described as "a very challenging business". Adding another layer of complexity, the economics of commercial assistive tech in the US have a lot to do with insurance Medicaid rules; the only reason there is any commercial activity at all in assistive technology and AAC is because under some circumstances Medicaid will pay for a device, within certain very rigid and complicated boundaries. So now your business also is going to have to juggle that problem in order to keep the lights on, which will add another layer of constraint to what is already a complicated situation.
On the other hand, when the right technology is paired with the right user and the right support, the impact on the quality of life for the user and their family can be truly enormous. Which is what keeps people working in the space...
Products do get worked on and have been released. But yes, more work needs to be done and this product is a welcome addition.
Do you have any insights on how this space could grow other than State Funding or Insurance policy changes?
Personally, I'm using a lot of what I learned from the Age-Friendly folks; my 83yo mom has moved in and the learning curve, while steep, got a head start with my government experience.
It is so difficult to get everyone the tech that works best for them. I was part of large EU funded project that wanted to fix this with an open source ecosystem [2]. However, I had to learn that although there are many innovative and engaged people it is really hard to fix seemingly simple problems.
[0] https://www.science.org/doi/10.1126/scitranslmed.3006296
Tim was a classmate. He was and remains paralyzed from the neck down. At the computer Tim manipulated a trackball with a tool — rod connected to a flat mouth piece.
This is different, but I am not sure it is better. The trackball and stick were mostly mechanical, reliable, and straightforward to repair.
No special software. No need to charge. Tim’s tools were as reliable as a mouse. Not much of a choking hazard because of the stick either.
I’m not saying the mouth-pad is a toaster fridge. Only that it has technical complexity rather than mechanical simplicity.
Tim had a red solo cup size container next to his keyboard — he also typed with the tool in his mouth. [1] When he wanted to talk to someone, he stuck the stick in the cup and stood the tool up where he could pick it up again.
[1] I hadn’t remembered that because it’s been 25 years. Tim could also out sketch most people with a pencil in his mouth as well. He had a bachelor in fine art before the motorcycle wreck.
But someone can correct me if I am wrong about this.