• 18.1% configuration issue (majority = wrong device settings)
• 14.5% network issue (half of these loss of service)
• 11.8% software problem (e.g. free/crash, disk space full)
• 10.9% power issue (most of these are loss of power)
• 10.6% OS issue (half are configuration related)
TL;DR: most common device downtime issues can be resolved with remote device management software — so long as the software is able to connect to the holistic connected product (must be more capable than traditional RMM/UEM software used for IT devices or mobile device management).
The report also shares remote resolution paths and odds of success for each (e.g. loss of power = near-zero odds of success; whereas a disk space issue can be resolved automatically using remote monitoring/management software)
Research is from goCanopy.com