AI looks 10x better than the alternative, while it's being pumped full of VC cash and while we haven't realised all the downsides (because so far we've only seen idealised marketing promises). It'll work out to be an expensive and not much better option.
Personally, I think AI is in the hope cycle right now. It's new (in an industry that sees very few new things.) I can see it being a useful tool in our belt in the coming years.
But equally, I don't think it'll replace (most of) us. I think we'll use it to be more productive.
Your target market will also matter. We're B2B, and companies don't buy "software" from us, they buy solutions to problems. And that very much includes the ability to talk to a human and have them solve the problem. (The human might use AI to solve the problem)
The point is, this is a large complex future space, and I believe the statement above will age well. AI will move the needle, but at the moment it's future capabilities and effects are also largely speculation.
Or maybe I'm just jaded having seen this cycle a lot, where most fall short, some disappear, amd a few stick around.
Is it worth it?