Italian bureaucracy is the 8th wonder of the modern world
We were even the first country to have "registered email", in 2005. It's a set of server side protocols based on SMTP and MIME, that provide a legally-binding confirmation that the email was received by the recipient's server and delivered to the recipient. The cool part is that there are even RFCs describing the protocol. Since then it's been extended and has become a European standard.
Compared to say cl@ve in Spain, which only works on a handful sites and for few operations beyond visualization, or Ireland where you have to leg it to the right office, Italy is like living in the future. As long as your data is correct in the system.
Italians like to complain a lot but I think it's because few experienced the actual pain of living abroad
Here at least no one sues the government over free tax filing though...