A new startup that seeks to eliminate the most frustrating and time consuming part in the customer service delivery process, by providing consumers with a unified platform that allows them to reach out to any company on the go. The service supports multiple company contact channels to ensure the consumer’s voice is heard.

nevaHold receives a question or complaint from a consumer and posts it to the respective company’s customer support channels being Facebook, Twitter, email or any other support channel. If there is a response from the company, the consumer is alerted by nevaHold through a push notification or a mail. If the company does not respond to the consumer within a certain time frame nevaHold blasts the company on all of its social media networks until there is a response.

Now instead of a consumer spending 30 minutes on hold for a customer support agent or searching online forums for an answer, she spends less than a minute to make her voice heard. nevaHold does the rest so she gets the support she deserves.

This service is the birth of Siri for customer support. In the coming years when you have a product or service issue, you will request for support on nevaHold via voice & text, nevaHold voice assistant will give you smart suggestions to your support problem and if you want to talk to a real person, you just specify the time a company's support agent can contact you based on the company's ticket queue.