Some CPEs have a cloud Wireshark-like capability for debugging. I'm not sure if those are even on the Cox production firmware images. Usually there's a set of firmware for production and a set for test (which obviously makes it hard to test for problems in production).
I suppose Cox could do a check to see what firmware versions are out there. ISPs can auto-upgrade firmware that doesn't match a specific firmware revision, and this was a Cox modem so they probably have firmware for it. So if it was a debug firmware how did it get there and survive?