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I put my Logitech MX keyboard in the bag with few other things and one of the keycap broke off. Completely my fault. Since the key mechanism was intact I have told their support what happened and asked if they sell replacement keycaps and got completely new keyboard for free.

Great support but I was left with mixed feelings since I still had almost completely working keyboard and I think the experience would be better if they would send me just the keycap.

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It's probably not feasible to stock every piece part for every legacy product. Imagine how many parts that is just for one keyboard.

Maybe that could be subcontracted out but I can see why it's just simpler to replace the whole thing.

Although it happened in 2020 It's still their current flagship 140 usd keyboard, not legacy product.

But I understand that it could make support logistic harder to offer parts that shouldn't need to be replaced.

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