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Obviously they're doing it for PR without having to follow through, thus the maliciousness.

What we need is a law that obliges them to issue automated refunds in cases where 100% of customers are entitled to a refund.

Why isn't there an app business that automatically goes through the corporate time wasting obstacles to burn the corpo's money on support calls?

Some people have been working on using LLM's for scam baiting. I've also seen LLM's used to interact with the chat support windows. It's just a matter of time now.

I didn't have to escalate anything, just provided my receipt