Delivery Issues to Privateemail.com?

Just FYI to anyone using the service, I noticed a gap in emails and tried a few accounts. None are receiving email. Worst part is that nobody at privateemail seemed to know about it until I informed them. No idea what the issue is, but I'm not getting bounced, so I wonder if incoming mail is just ... gone. Also looks like there's no alerting on this. Those guys need better site reliability.