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> Why can't I as a consumer view a service manual and buy a part?

Have you ever helped a family member with their computer problems, only to notice that they often start as something benign, and the mess you are dealing with is from the family member attempting to fix that benign problem themselves?

Outside of tech, how many people do you know who actually read manuals instead of just going at it?

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> Have you ever helped a family member with their computer problems, only to notice that they often start as something benign, and the mess you are dealing with is from the family member attempting to fix that benign problem themselves?

No, not really. Why do you think this story is relevant here?

Because it suggests a possible explanation why non-skilled consumers were not the immediate concern of this legislation.

I do read manuals. They are usually badly written and often times very hard to understand because of that. Like using terms they don't explain, having multiple interpretations and even referencing buttons that font exists.

For that matter, if documentation to windows or whatever was less incomprehensible, the random people trying to fix computer would had better chance.

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