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I've been using a custom domain for a long time - I have forwarding via improvmx.com that I'm very satisfied with.

I've had no problems. It's good knowing that if I do have any issue with the underlying mail host that I can just point it elsewhere with minimal fuss.

I don't think it adds a lot of value beyond that. Perhaps an iota of geek cred?

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I know that improvmx was reading my emails. Reason? I get an email from them saying: We've detected activity on your domain that violate our Terms of Service, particularly the "Prohibited Activities and Responsible Usage" section.

Yea, no thank you. What's been working really well is CloudFlare's email forwarding service, plus it's free unlike improvmx.

Given that they specifically say they don't do that, what concrete evidence do you have? I don't see anything in their prohibited activities list that would require them to do so (e.g. recipient complaints would suffice)

https://improvmx.com/terms-of-service/

https://improvmx.com/our-pledge-to-you/

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