Ask HN: Why do companies pay millions for Servicenow?

Why do they pay millions for a glorified ticketing CRUD app? Why cant they save their money and use something simpler? Is it because its a rounding error for them? Because they need enterprise support? Because nobody got fired for buying Servicenow products?

I am genuinely curious and ignorant. Like its just a glorified CRUD. It doesnt even have any special intelligence like ChatGPT. Nor does it have some special secret sauce, that I know of.

I hope i dont sound dismissive or obnoxious. I genuinely want to know why conpanies pay millions to them