What’s especially shocking is how closely coupled sales and engineering are. Like I get they talk, but for a sales call to end in engineering pulling the plug…
In that light you can see why Sales would be sent as the messenger. But I agree they shouldn't have been involved. Sending a T&S representative would have been better. But then again it looks like from screenshot #2 that they kind of did that? They just didn't have a direct call with T&S.