On one hand, their support for outsourcing programmes; "Training Indians on how to use AI", suggests they realize AI tooling without human cleanup is a crapshoot.
On the other hand, they keep digging. This kind of gaslighting is an old and proven trick for genuinely rare problems, but it doesn't work if your issues are fairly common, as they'll get replicated before you can get a fix out.
Similarly, they're gambling with immense legal risks and sacrificing core products for it. They're betting the farm on AI, it may kill the company.